Delivery Policy
Once you receive your order, it is your responsibility to inspect the order for any visible signs of damage. If any sign of damage is observed, you should note the damage on the delivery form the installer presents to you. You can then accept the delivery then contact with our sales representative to report the damages. You will be required to send in a copy of the signed delivery form stating the damage and a picture of the damaged package.
Goods may not be available for immediate delivery. We will notify once the estimated time to manufacture your product, and you need to schedule the date that you wish to be delivered subject to availability. Then we will deliver based on your date that you schedule with us. CHAN KITCHEN will place your cabinetry order into the production schedule once the customer has paid 50% deposit of the total cost of the goods or amount in full , remaining 50% must be made at least 3 days before installation as per agreement (Subject to Clearing of Cheque). Your installation schedule might be postponed if payment is not received 3 days prior to installation date.
CHAN KITCHEN FURNITURE SDN.BHD Shall Not Be Responsible Or Liable For Any Delay Or Inability To Complete The Project By Reason Of Any Delay Or Failure By Any Independent Contractor Engaged By The Client To Provide Any Services Related the Project.
Refund Policy
We do not offer money refund, we offer store credit for other products that you can use in 90 days time.
Bookings and deposit are non-transferable, but if you wish to cancel your order after paying deposit, we will change it to store credit for products subject to product has not been manufactured. Please make sure to have your action plan finalize before making your deposit confirmation.
Privacy Policy
Personal Data Protection Policy
At CHAN KITCHEN FURNITURE SDN.BHD, We Are Committed To Protecting Your Privacy In Accordance With The Personal Data Protection Act 2010 Of Malaysia (“Pdpa”). This Page Will Explains:
• The Type Of Personal Data We Collect And How We Collect It
• How We Use Your Personal Data
• The Parties That We Disclose The Personal Data To;
Our Business Changes Constantly. Our Privacy Policy Will Change Also, And Information Collected Through This Website Is Subject To The Privacy Policy In Effect At The Time The Information Is Collected (Unless You Consent Otherwise As To Information Related To You). You Are Advised To Check This Web Page (Or Such Other Page Accessible By Clicking On The Privacy Policy Link In The Footer Of This Website) Frequently To See Recent Changes.
What Information Does This Website Gather?
When You Visit This Website, CHAN KITCHEN May Collect The Following Types Of Information:
• Personally Identifiable Information You Knowingly Provide
• Information CHAN KITCHEN Website Collects Automatically
• Information CHAN KITCHEN Collects Manually (E.G. Enquiry Form, Chat, Messenger Or Whatsapp)
Personally Identifiable Information You Knowingly Provide. CHAN KITCHEN Collects Personally Identifiable Information That You Knowingly Provide To Us. For Example, CHAN KITCHEN May Ask You To Provide Personally Identifiable Contact Information (Such As Name, Address, E-Mail Address And Telephone Number), During Any Enquiry Of Pricing Or Information About Our Company And Product. This Information Will Be Use To Contact You & Provide More Relevant Product & Services, Including Pricing To Customers.
If You Purchase A Product Or Service, CHAN KITCHEN May Ask You To Provide Additional Information Such As Your Billing Information. You Are Responsible For The Accuracy And Completeness Of All Personally Identifiable Information That You Knowingly Provide.
Information Automatically Collected. In Addition, As You (And Other Users) Browse This Website, Our Web Servers, And Non “CHAN KITCHEN” Companies With Which CHAN KITCHEN Has An Agreement May, Automatically Collect And Track Certain Information About Such Visits, Usually Through The Use Of Browser Cookies, And Tagging, Web Address Tracking Codes, File Impression Counts, And The Analysis Of Http Headers (“Tracking Methods”). These Tracking Methods Provide Information Such As The User's Ip Address, The User's Domain Name, The User's Browser Type, The User's User Agent, How Many Users Visit This Website, Which Pages The User Visits And For How Long, The Date And Time The User Accesses This Website, The Internet Address Of The Site From Which The User Directly Linked To This Website And The Links On This Website On Which The User Clicks. In Addition, CHAN KITCHEN May Collect Certain Search Parameters Relating To Searches Conducted By The User Which Are Not Entered By The User.
How Does CHAN KITCHEN Use Information Collected On This Website?
When Users Supply Personally Identifiable Information About Themselves For A Specific Purpose (For Example, To Enquiry Product Information And Pricing Information, To Purchase A Product Or Service), We May Use Such Information For Such Purpose. This Information Is Collected For Analysis And Evaluation In Order To Help Us Improve Our Site And The Services And Products We Provide. This Data Will Not Be Used In Association With Any Other Personal Information.
Online Advertising
What Is CHAN KITCHEN'S Position Regarding Online Advertising And Third Party Ad Servers?
CHAN KITCHEN May Place Its Own Advertisements, And/Or Accept Advertisements From Third Parties That Serve Advertising, On This Website. CHAN KITCHEN May Use Its Own Tracking Methods Or Tracking Methods Provided By Such Third Parties In The Pages Containing The Ad(S) That CHAN KITCHEN Sends To Your Browser. These Tracking Methods Allow CHAN KITCHEN And/Or The Third Parties To Automatically Collect Information About Your Visit To This Website.
CHAN KITCHEN May Use Information Derived From Its Tracking Methods Or Supplied From Third Party Companies In Several Ways, Such As To:
• Evaluate And Prioritize Site Selection When Developing Online Media Plan
• Geographically Target Advertising
• Deliver Product And Pricing Advertising/Information Applicable To The Customers' State
• Gauge The Effectiveness Of Our Online Advertising
Cookies
What Is A Cookie And Why Does Chan Kitchen Use Them?
A Cookie Is A Small Data String Our Server Writes To Your Hard Drive That Contains Your Unique User Id For This Website. Cookies Help Us To Identify New And Returning Users To This Website, Analyze Click-Stream Data, And Track Historical Activity On This Website, Which Allows Us To Give You A More Personalized, Useful Experience On This Website. Cookies May Be Placed By Us, By A Third-Party That Provides Services To Us :
Cookies Help CHAN KITCHEN To Enhance The User's Online Experience And Can Be Used To:
• Deliver The Appropriate Geographic Message
• Manage Frequency Of Ad Exposure; Avoid Over Delivery Of The Same Message
• Tailor An Advertisement Or Other Content To Better Match Your Interests And Preferences
• Ensure That You See The Correct Products And Pricing Applicable To The State In Which You Live
• Keep Track Of Your Order As You Order Services
• Understand Advertising Effectiveness
• Manage Features And Programs Made Available Through This Website
• Collect Anonymous Traffic Data
A Cookie Cannot Be Used To Access Or Otherwise Compromise The Data On Your Hard Drive. However, Customers Are Free To Delete Website Cookies. Most Internet Browsers Enable You To Erase Cookies From Your Computer Hard Drive, Block All Cookies, Or Receive A Warning Before A Cookie Is Stored. Deletion Of Cookies Alone Does Not Prevent Ad Serving Companies From Reestablishing History On A User. The User Must Either Continue To Decline Cookies Each Time It Reenters The Site To Keep The Tracking Severed, If Desired, Or Opt-Out. When You Opt-Out, Your Unique User Id Cookie Is Erased And You Are Re-Assigned An Anonymous, Non-Id Cookie. This New Cookie Tells Websites That You Have Opted Out And They Will Then Know Not To Attempt To Assign Other Cookies To You In The Future. Opt-Out Cookies Do Not Contain A Unique User Id Number Therefore Websites Are Not Able To Identify Your Computer Uniquely.
Disclosure Of Personal Information
We Will Not Share Your Information With Any Other Organisations Other Than Related Companies And Those Third Parties Directly Related To The Delivery Of The Products You Have Purchased From CHAN KITCHEN. In Exceptional Circumstances CHAN KITCHEN May Be Required To Disclose Personal Information, Such As When There Are Grounds To Believe That The Disclosure Is Necessary To Prevent A Threat To Life Or Health, Or For Law Enforcement Purposes. CHAN KITCHEN Is Committed To Complying With The Privacy Act And The National Privacy Principles.
Warranty Terms and Conditions
This product is guaranteed against manufacturing defects for a period of one (1) year from the date of our official invoice.
After the warranty period, any requests for maintenance, repair, or touch-ups will incur transportation and labour charges.
Repair or exchange does not extend the original Warranty period and it does not result in a new Warranty.
1. Warranty Coverage
The warranty includes:
Manufacturing Defects: Issues such as warping, delamination, or improper assembly.
Cabinet Components: Defects in the cabinet frame (carcase), doors, panels, and drawer fronts due to manufacturing or workmanship defects. (except glass, acrylic, and solid nyatoh panels).
Plumbing Workmanship: Covers workmanship issues for 1 month after installation. Issues reported after this period will incur additional service surcharges.
Accessories Warranty:
Hinges, handles, drawer slides, baskets, and other accessories are covered for 3 months from the date of the invoice.
After 3 months, replacements will be charged at current costs, with a minimum transportation and labour fee of RM 150 – RM 450, depending on location and scope of work.
2. Exclusions from Warranty
The warranty does not cover the following. Replacement materials, labour, and transportation fees will apply even during the warranty period:
External Causes: Damage caused by fire, flooding, lightning, electrical disturbances, accidents, negligence, or natural disasters.
Improper Use or Modifications: Damage from overloading, self-assembly, dismantling, intentional misuse, or unauthorized modifications.
Use of Inappropriate Chemicals: Damage caused by the use of unsuitable or harsh chemicals.
Pests or Chemical Damage: Damage caused by termites, ants, rats, pets, excessive heat, chemical reactions, or corrosive environments (e.g., cement factories, animal farms).
Water or Moisture Damage: Leaks from pipes, taps, sinks, air conditioners, windows, doors, or aquariums. Damage caused by water seepage through walls, leading to a humid environment.
Wear and Tear: Normal usage-related deterioration, such as scratches or stains.
Glass and Mirrors: No warranty applies to these components.
Unauthorized Repairs: Repairs or modifications performed by unauthorized parties before verification by CHAN KITCHEN FURNITURE SDN BHD.
3. Post-Warranty Service
A non-refundable RM 80 inspection fee will be charged per visit for cabinet inspections after the warranty period.
If repairs are required, a quotation will be provided.
If accepted, the RM 80 inspection fee will be deducted from the final bill.
If declined, the RM 80 inspection fee will not be refunded.
4. Authorized Service
All warranty-related services must be exclusively handled by CHAN KITCHEN FURNITURE SDN BHD's Customer Care Consultant.
5. Proof of Purchase
Customers must present the original invoice and official receipt to claim warranty services.
Failure to provide proof will result in labour and transportation charges, even during the warranty period.
Warranty claims may be postponed or declined if proof of purchase documents are incomplete.
6. Service Area
Warranty coverage is valid for addresses within Selangor and Kuala Lumpur.
7. Final Decision
All decisions made by CHAN KITCHEN FURNITURE SDN BHD regarding warranty claims are final and binding.
8. Liability Disclaimer
CHAN KITCHEN FURNITURE SDN BHD is not responsible for injuries or damages resulting from the use of its products. Purchasing the product signifies acceptance of this disclaimer.
9. Service Access
Additional charges may apply, or service may be refused, for locations deemed inaccessible or hazardous to service personnel.
10. Goods Acceptance and Liability During Installation
Claims for shortages, faulty, or damaged goods (e.g., scratches, broken frames, glass, or panel sheets) must be made within 7 days of installation. After this period, goods will be deemed delivered in good condition.
Customers are responsible for additional costs resulting from:
Delays in accepting delivery or installation.
Instances where the installation date is confirmed, but installation is not permitted on-site on the agreed day.
Customers will bear any additional costs, including transportation, handling, storage, or rescheduling fees, as applicable.
Installation Disclaimer: The installation process may pose a risk of accidental damage to concealed piping or wiring within walls, potentially affecting appliances or flooring. CHAN KITCHEN FURNITURE SDN BHD and its employees will not be held liable for such damages.
11. Amendments
CHAN KITCHEN FURNITURE SDN BHD reserves the right to amend these terms and conditions without prior notice.
Solid Nyatoh Door Products Disclaimer
Natural Wood Variations
Solid Nyatoh wood, even from trees of the same species, may exhibit variations in color, texture, and grain patterns.
Over time, the wood may undergo subtle changes as it naturally ages.
Joint Movement and Cracking
Center panels and joints in doors or drawer fronts may develop visible cracking around the joint areas over time.
Environmental factors such as sunlight exposure, smoke, household cleaners, and other conditions can accelerate or intensify these changes.
These factors may also cause the wood to warp, split, or crack.
Environmental and Wear Factors
Solid wood products are highly sensitive to extreme environmental conditions, especially low or high humidity.
Door panel joints are particularly prone to movement under these conditions. Completed doors may experience changes at the joints after a few months of use.
These characteristics are typical of wood products and are not classified as defects or eligible for replacement under the warranty.
Wood Characteristics and Color Variations
Naturally occurring wood characteristics such as variations in color, grain, mineral streaks, and knots are inherent and not considered defects.
Color variations in kitchen doors occur naturally due to species, age, and environmental factors such as UV light and sunlight exposure.
New or replacement kitchen doors may not perfectly match display samples or existing doors due to these natural variations.
Rectification and Touch-Up Policy
If peeling or cracking occurs, which is beyond our control, rectification touch-up works will be carried out within one year of installation.
Rectifications are limited to a maximum of two times only within a one-year period.
Chan Kitchen Furniture Sdn Bhd is one of the leading furniture manufacturers in the industry and it has been standing strong in the local furniture scene for many years.