Terms and Conditions

Shipping Policy

 
Thank you for shopping at http://chankitchen.com.my
The following are the terms and conditions that constitute of Shipping Policy

1. Shipment processing time

You will receive your order within 21 days from the date that it has been detailed confirm, not the date the order is placed. If we are experiencing a high volume of orders, delivery and installation date may experience delay for a few days. If there is to be a significant delay in the delivery and installation of your order, we will contact you via call. You will receive a confirmation call of delivery and installation before 3 working days.

You will receive an order confirmation email shortly after your order has been placed and accepted. A confirmation call or WhatsApp will be received within 24 hours for making appointment for site visit and detail confirmation. Please allow up to three working days for site visit and detail confirmation. You will also be provided with an order number. If we anticipate a longer lead time, you will be notified.

In the instance that you do not receive your confirmation email, please contact us at 1800-88-8025. This is important because if you haven’t receive the order confirmation email, it is unlikely that you would receive the call for your site visit.

Orders placed before 3pm to be considered as placed that business day. Orders placed on Friday after 3pm or over the weekend will begin processing on the following Monday.

2. Damages

Chan Kitchen Furniture Sdn. Bhd. is not liable for any products damaged or lost during shipment. If you receive your order damaged, please contact the sales designer who is in charge of it. The sales designer will be specified in the order confirmation page.

3. Shipping Charges

No delivery charges will be imposed for shipment within Selangor and Kuala Lumpur only. Additional charges applicable for out of Selangor and Kuala Lumpur.

4. Shipping Region

Shipment of orders is applicable to all parts of Selangor and Kuala Lumpur only. Additional charges applicable for outside of Selangor and Kuala Lumpur.


Refund Policy


1. You must notify the sales designer within 7 days of purchase for any refund.

2. Items which contain personal configuration, inscription, or design on these products, company is not required to accept returns or exchanges unless the products are damaged or defectives upon arrival.

3. Available payment methods are: Visa, Master, and online banking transfer (FPX).

4. For any enquiries, please contact us by the following email address: chankitchen8025@yahoo.com


Privacy Policy


By using this website, www.chanktchen.com.my (the “website”), you are knowingly agreeing to be bound by this Privacy Policy and understand that these terms of use shall constitute a binding and enforceable contract between you and Chan Kitchen Furniture Sdn. Bhd.

We have taken measure to ensure that your online experiences with us is safe and secure. This privacy policy (“Policy”) details the information gathering and sharing practices of Chan Kitchen Furniture Sdn. Bhd. Your access and use of the website indicates your acceptance of this policy. Chan Kitchen Furniture Sdn. Bhd. may change this Policy from time to time, so we encourage you to review our Policy whenever you use the Website to make sure you understand how your information will be used. Your continued use of the Website following the posting of changes to the policy will signify your acceptance of the then current Policy. The policy will include the date we last updated the Policy.

If Chan Kitchen Furniture Sdn. Bhd. intends to disclose user information provided by user and/or partner to third parties in a manner that is not already outlined in the Policy, Chan Kitchen Furniture Sdn. Bhd will so amend this Policy and provide you with an opportunity to opt out of any further use or disclosure of such information.


Collection of information


The Website does not track, collect or distribute personal information about visitors (such as name, address, email address, telephone number, or any other information that might reasonably be used to identify visitor personally), except when specially and knowing provided by you. In the latter case, subject to any applicable local laws, we may use your personal information to market products and services that we believe might be of interest to you.

In general, the Website gathers some generic information automatically. Generic information does NOT reveal your identity. It includes, but is not limited to, information about the Internet Protocol address assigned to your computer, the number and frequency of visitors and the Web pages visited (“Non-Personally Identifiable Information”). This is accomplished by using certain technologies, including “cookies”. Cookies are pieces of information transferred to your hard drive to record-keeping purposes. The use of cookies is an industry standard and is used by most major websites to provide the visitor with tailored information.

You can choose not to accept the cookies by adjusting your browser settings but, if you choose to do so, all parts of the Website might not function properly.

Chan Kitchen Furniture Sdn. Bhd. will only collect personally identifiable information, such as youe name, address, email address, telephone number, or any other information that might reasonably be used to identify visitor personally (“Personally Identifiable Information”), when such information is provided to us in an email, on a form, in online survey or in any other manner when this information is intentionally transmitted to Chan Kitchen Furniture Sdn. Bhd. by you.

Disclosure



Chan Kitchen Furniture Sdn. Bhd. will not sell or distribute Personally Identifiable Information to third parties. If you have submitted Personally Identifiable Information to us, Chan Kitchen Furniture Sdn. Bhd. will maintain the security of your personally Identifiable Information by ensuring the information is only distributed within Chan Kitchen Furniture Sdn. Bhd. This enables us to respond to your request about a product or service. If you subscribe to our email list, you will be given instruction on how to remove yourself from the list.

Within Chan Kitchen Furniture Sdn. Bhd, your Personally Identifiable Information will be transmitted and stored in a protected environment. We undertake to take all commercially reasonable steps in order not to allow your Personally Identifiable Information to be seen by any third parties other than those that have been engaged by Chan Kitchen Furniture Sdn. Bhd. to provide service to you. We will only disclose your Personally Identifiable Information to other third parties if compelled to do so far legal or regulatory purposes.

be seen by any third parties other than those that have been engaged by Chan Kitchen Furniture Sdn. Bhd. to provide service to you. We will only disclose your Personally Identifiable Information

If you have any question about the Policy, the practices of this Website, or your internet in dealings with the Website, please do not hesitate to contact us.

Updated 12 June 2018


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